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Your security is imperative at checkout. The Rowan Online Marketplace is working hard to protect your information.

This Security Policy is meant to help you understand how payments are collected securely over Secure Sockets Layer (SSL), how refunds are governed, and which credit cards are accepted.

Effective: November 7, 2018

Table of Contents

  1. Security
  2. Refunds
  3. Accepted Credit Cards
  4. Contact Us

1. Security

Payment and personal information is collected over our Secure Sockets Layer (SSL) and through our PCI DSS* compliant payment gateway provided by Touchnet ( The Touchnet payment interface is the industry standard and among the best software available today for secure commerce transactions. It encrypts the transmission and storage of information to ensure transactions are handled in a manner that makes every reasonable and required effort to safeguard your payment information.

*PCI DSS stands for Payment Card Industry Data Security Standard and is a worldwide security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC).

2. Refunds

Refunds for all sales are governed by the individual refund policy posted by the department or its listing for the product, event, service, or other item purchased. Once approved by the responsible department, refunds for credit card purchases are processed within two (2) business days and posted back to the original cardholder’s account.

For questions about returns and refunds, please contact the department or representative noted on the product, event, or service listing.

For general questions about refunds, or to report a problem with an approved refund, please contact our Support Center.

3. Accepted Credit Cards

Through it’s secure payment gateway provider, Rowan Online Marketplace accepts Visa, MasterCard, Discover, and American Express. For questions or more information about credit card payments, please contact our Support Center.

6. Contact Us

If you have any questions or suggestions about our Security Policy, do not hesitate to contact us.